Academy of Wine & Spirits
| Duration: | Duration: 8 hours of structured training plus assessment. Format: Instructor-led classroom training combining theory, demonstrations, group exercises, practical activities and roleplay. Level: Foundation / Level 1 Experience Required: No previous formal hospitality qualification is required. |
|
| Includes: | Includes: Comprehensive digital AWS Level 1 Service coursebook, expert instructor-led training, interactive classroom instruction, five hands-on practical service activities, table setup and service exercises, beverage and formal wine service practice, full-service roleplay, online examination, Lifetime Verified Digital Certificate, Lifetime Verified Digital Badge, instant online credential verification, and secure lifetime access to your credentials. |
|
Understand how the dining room functions as one coordinated hospitality environment.
Topics include:
Participants learn how atmosphere, teamwork and attention to detail combine to influence the overall guest experience.
Professional service must always be safe service.
Participants develop essential awareness of:
Confident service begins with knowing what you are selling and being able to communicate it accurately.
Topics include:
Students learn a structured guest journey from the moment a table is seated until the final farewell.
The sequence includes:
Approach
Professional greeting, water service and initial beverage recommendations.
Order
Accurate order taking, seat numbers and pivot points to eliminate "auctioning" food at the table.
Delivery
Professional placement and clearing techniques using consistent service standards.
Maintenance
The 2-Minute / 2-Bite check-back, pre-bussing, table awareness and crumbing.
Departure
Accurate check presentation, efficient payment processing and a professional final farewell.
The course emphasizes acknowledging newly seated guests quickly, with the service standard teaching a professional table greeting within 60 seconds.
Students are introduced to professional beverage handling and formal wine service.
Topics include:
Students practice the Academy's structured 5-Step Wine Service, including presenting the bottle label to the host, confirming the wine, opening the bottle professionally, providing a tasting pour and completing the tableside pouring sequence.
This course goes beyond classroom theory.
Participants complete five practical activities designed to turn knowledge into real-world hospitality skills.
Participants work through realistic restaurant situations involving guest management, teamwork, safety and operational decision-making.
Participants respond to guest dietary requirements and allergen scenarios using menu knowledge, communication and appropriate service procedures.
Participants individually prepare and explain professional table setups, demonstrating correct placement, organization and attention to detail.
Working in pairs, participants practice beverage tray handling and formal wine service.
Practical skills include:
The course concludes with an integrated service scenario.
Participants rotate through roles and apply knowledge from all five modules, bringing together:
Atmosphere + Communication + Safety + Product Knowledge + Sequence of Service + Beverage Service + Guest Experience
This allows participants to demonstrate that they can translate classroom knowledge into actual hospitality performance.
By the end of the AWS Level 1 in Service course, successful participants should be able to:
Participants complete a final assessment covering the core knowledge taught throughout the program.
Assessment topics include:
The course also incorporates practical exercises throughout the training, allowing participants to demonstrate service techniques rather than relying exclusively on theoretical knowledge.
Successful participants receive an official Academy of Wine & Spirits AWS Level 1 in Service credential.
The Academy's digital credential system provides:
Credentials can be shared across:
Your certification stays with you throughout your hospitality career.
Classroom Experience
Participants receive:
Hospitality businesses are remembered not simply for what they serve, but for how guests are made to feel.
AWS Level 1 in Service establishes the professional foundations needed to create consistent guest experiences while developing employees who are more knowledgeable, observant, confident and technically capable.
The program focuses on three essential principles:
KNOWLEDGE
Understand the restaurant, the product, the guest and the standards.
SKILLS
Turn knowledge into professional service through practical execution.
EXCELLENCE
Bring everything together to create memorable and consistent guest experiences.
Professionalism • Hospitality • Guest Experience
AWS Level 1 in Service can also be delivered as a dedicated training program for:
Hotels • Resorts • Restaurants • Bars • Private Clubs • Hospitality Schools • Restaurant Groups • Banquet Teams • Pre-Opening Teams
Training can be adapted around a property's existing operating standards, menus, service style and guest experience while maintaining the core AWS Level 1 curriculum.
This makes the program particularly suitable for:
